UPDATE ON ROSCOMMON COUNTY COUNCIL SERVICES DURING COVID-19 PANDEMIC
7th May 2020
Roscommon County Council offices are closed to the public but we continue to be open for business, primarily delivering services currently defined as essential services. In the interests of public health and to conduct our business in the safest manner possible, we are encouraging members of the public to use our online services, telephone, email and post to engage with the Council.
In the first instance please use the range of online services available on our newly launched ‘My Online Services’. This portal allows you to avail of a growing number of online services provided by Roscommon County Council. You can also track your requests and will receive email updates on your requests.
All phone calls should be directed only to our Customer Services Support staff at 090 66 37100 and your enquiry will be logged and redirected to the appropriate section. You can also email us at email@example.com and our postal address for correspondence is Roscommon County Council, Áras an Chontae, Roscommon Town F42 VR98.
These are very difficult times for everyone. Our priority in Roscommon County Council is to ensure that essential services are maintained. Clearly, we understand the difficulties facing a number of businesses at this time and their concerns will not be ignored by Roscommon County Council. We will continue to work with the ratepayers who are experiencing difficulties and we encourage those ratepayers to contact Roscommon County Council. We would ask ratepayers that can pay or part pay their commercial rates to continue doing so.
Has your business had to close or partially close due to Covid-19? Roscommon County Council is currently assessing the impact of Covid-19 on businesses and the impact on the future delivery of services in Co. Roscommon.
Any commercial ratepayers that have had to temporarily close or significantly curtail operations during the COVID-19 response period should complete the C-19 Form for Impacted Rate Payers online. The collected information will allow us to communicate with ratepayers and provide updates, where necessary, in an efficient manner. For more information email firstname.lastname@example.org or email@example.com
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The public are reminded that the motor tax office is currently closed but applications for motor tax renewals can be processed online at www.motortax.ie or sent by post to us for processing. Phone 090 6637100 or email firstname.lastname@example.org or email@example.com with any queries.
While our services are operational, there may be a delay in processing queries. Please contact us by email firstname.lastname@example.org or email@example.com.
The Environment section continues to facilitate the submission of Environmental complaints and encourages the use of phone or email for submission of complaints. Photographs and location details are particularly useful in helping us to locate incidents that are reported. Every effort will be made to inspect incidents and take action where feasible within the resources available and also considering Health & Safety issues and advice relating to the spread of the Covid-19 virus. Contact firstname.lastname@example.org or email@example.com
CIVIC AMENITY SITES:
Civic Amenity sites are a key component of household waste management in Ireland. All our sites are currently operational as normal in Roscommon, Ballaghaderreen, Castlerea and Boyle. Opening hours are Monday, Friday and Saturdays from 8.00am to 4.00pm. Customers are asked to observe ‘Social/Physical distancing’ advice and to co-operate with staff operating the sites. Please note that household waste only in currently being accepted and the bulky goods recycling service for couch, armchair, mattress and divan base bed etc. is suspended at this time.
LOCAL ENTERPRISE OFFICE (LEO):
Roscommon Local Enterprise Office (LEO) is assisting businesses to address the critical challenges presented by COVID-19 virus pandemic, and we want business owners to know that there are supports in place to further help them with the challenges they are suddenly facing. For further queries contact Roscommon Local Enterprise Office at 090 6637100 or email firstname.lastname@example.org. For full details on the services available please visit https://www.localenterprise.ie/Response
In adherence to the HSE advice our libraries, arts and cultural and leisure centers continue to be closed to the public, but our work continues behind the scenes. We are delighted to be preparing for the reopening of our Libraries, scheduled to take place on 8th June. You can still get in touch if you would like to access some of the fantastic range of services like audio books, Britannica online, catalogue search and eMagazines. You can now access free eBooks and eAudiobooks through BorrowBox immediately by joining the library online. Visit http://www.librariesireland.ie/join to complete registration and set a PIN. The number of items available have been increased due to additional demand. Contact email@example.com or firstname.lastname@example.org
Currently all outdoor recreational facilities, remain open to the public with the exception of playgrounds. Closure of playgrounds throughout the county will protect the young against the spread of the virus. We ask parents to please adhere to the closure of the playgrounds and not to allow their children to play there.
Roscommon County Council urge the public, however, to observe social distancing and exercise caution when using facilities.
We are delighted that our Velocity Patchers are continuing to carry highly effective and efficient road repairs to ensure we maintain a high quality road network for our citizens. All of our roads crews continue to be deployed to essential and emergency maintenance assignments that allow social distancing guidelines to be followed. The National Regional Roads Office continues to work on our major roads capital projects. All roads enquiries should be directed to email@example.com
Our water services staff continue to ensure there is a quality water and wastewater service provided throughout the county on behalf of Irish Water. For updates on water services please see www.water.ie or phone 1850 278278.
While Planning functions are operational, customers are encouraged to post or email documentation. Planning applications can be viewed online via our website.
The Minister for Housing, Planning and Local Government made an Order on 29th March 2020 commencing Section 9 of the Emergency Measures in the Public Interest (Covid 19) Act 2020. This section of the emergency Act inserts a new provision (Section 251A) into the Planning and Development Act 2000 (as amended). The Order resulted in an extension of time for a range of specified periods and timelines under the Planning and Development Act and associated regulations. Such periods were initially extended in duration from 29th March 2020 to 20th April 2020 inclusive. By Order on 16th April, the period has been further extended until 9th May 2020 i.e. a period of 42 days. Further information is available here: http://www.roscommoncoco.ie/en/Services/COVID-19-Services-Updates/Planning/Planning-Development-Activity-Frequently-Asked-Questions.html
Planning can be contacted by email firstname.lastname@example.org or email@example.com
FIRE AND EMERGENCY SERVICES
The Fire Service based from Fire Stations at Roscommon, Ballaghaderreen, Boyle, Elphin & Strokestown continue to respond to emergency calls via the 999/112 system. Fire Safety Enquires can be made by email to firstname.lastname@example.org
Roscommon Civil Defence enquires can be made by email to email@example.com
BUILDING CONTROL SERVICES
Submission of Fire Safety Certificates and Disability Access Certificates will continue to be accepted by post. The Building Control Management System (BCMS) will remain available for the digital submission of Commencement Notices/ 7day notices and Compliance on Completion Certificates (CCC’s). Enquires for Building Control regarding Compliance on Completion Certificate, Commencement Notices, Fire Safety Certs/ 7 day Notices/Regularisation Certs can be made to firstname.lastname@example.org.
ALL OTHER SERVICES
Please note that services are operational, but on a limited basis in all Departments of Roscommon County Council. If you have reason to contact us regarding any aspect of our services, you can contact us at 090 6637100 or email email@example.com and your enquiry will be logged and immediately redirected to the relevant department who will follow up with you directly.
We would strongly advise the public to follow the guidance issued by our health professionals in relation to COVID-19. In addition, we would encourage the public to watch out for each other particularly the vulnerable in our society.