Local Authority Satisfaction Survey

Press Release - Local Authority Satisfaction Survey released by the National Oversight and Audit Commission (NOAC)

Dated 2nd September, 2020

 

2nd September 2020: The National Oversight and Audit Commission (NOAC) today published its findings for the Local Authority Satisfaction Survey 2020, and separately a summary infographic report of three annual surveys across all Local Councils carried out since 2018. NOAC worked with IPSOS MRBI to survey public attitudes to Local Authorities and the public’s satisfaction with their own Local Authority. Roscommon County Council were included in this survey for 2020.

 

‘Roscommon County Council welcome the findings of the survey as we endeavour to make Roscommon a better place to live and work and this is an opportunity to receive feedback on how the Council is achieving this’

 

87% of Roscommon people surveyed were satisfied with Roscommon County Council playgrounds / parks / open spaces. The Council was placed in the top 10 in the country when those surveyed were asked if the Council was doing a good job, with 95% OF RESPONDENTS stating that their 'Local Area Is A Good Place To Live'

 

When compared with other local authorities, Roscommon County Council was voted 7th in the country for its openness and transparency and we scored in the top 10 for communications with the people of Roscommon. The Council also scored high in terms of “Promoting Economic Activity” and recorded the highest score in our region for satisfaction in relation to the provision of affordable housing.

 

The overall perception of the Council is driven by many factors, but above all, is informed by the quality of services we deliver and by the thousands of interactions that we have with our citizens annually across all levels of the organisation.

 

Optional - Speaking of the results, Roscommon Council Chief Executive, Mr. Eugene Cummins said: “I am delighted that the surveys reveals the dedication of staff in the organisation and would like to thank everybody for their efforts. Roscommon County Council has done well but equally we can improve as we collectively serve the people of Roscommon.”

The 2020 report is available to download here

and a summary infographic of surveys over the past three years is available here

 

If you wish to get in touch with Roscommon County Council:

 

COVID19 RESTRICTED OPENING HOURS

Áras an Chontae, Roscommon:

Public counters will be open for unscheduled public access between 10.00 a.m. to 1.00 p.m. Monday to Friday for the following Departments:    Planning, Housing, Motor Tax and Cash Office.

 

Entrance and Exit will be through the main door (Church Road entrance).

Services outside these hours is by appointment only.

 

FOR ALL OTHER SERVICES, PUBLIC ACCESS IS BY APPOINTMENT ONLY.

 

Area Offices:

Athlone, Boyle and Roscommon Municipal District Offices will be open from 10.00 a.m. to 1.00 p.m. Monday to Friday.

Services outside these hours by appointment only.

Castlerea, Ballaghaderreen and Strokestown will continue by appointment only.

 

Telephone:  090 66 37100 for Appointments

 YOU CAN ALSO CONDUCT YOUR COUNCIL BUSINESS WITH OUR NEW ONLINE SELF SERVICE PORTAL AVAILABLE AT: My Online Services