The innovative work carried out by the staff of Roscommon County Council during the Covid-19 crisis will be highlighted on #YourCouncilDay, which takes place on Wednesday July 1st.
Picture: Florrie Hickey (Roscommon County Council staff member) with her two-week-old baby, Freddie,
at the February launch of My Online Services.
Roscommon’s swift reaction to the demands of lockdown saw the council’s Digital Transformation team design a range of solutions that transferred many essential services online almost overnight.
A 24-hour Community Call phone service was introduced, in conjunction with the Gardaí and the LEADER company and has recorded 3,778 calls to date, facilitated the delivery of 2,253 meals and made 723 deliveries of groceries and medicine to the most vulnerable during the crisis.
A case management system which facilitated remote answering and logging of phone calls to all departments was mobilised and implemented in just two days. This system processed almost 4,000 calls to the Council in a six-week period to 15th May.
Roscommon County Council first introduced its online services in February, and user numbers grew exponentially to 2,593 in the first 10 weeks of the crisis.
#YourCouncilDay will showcase what is happening on the day throughout the council and also highlight the innovation shown by local authorities in supporting the community through the lockdown.
Social media users throughout the community are also asked to post their experiences of council initiatives using the hashtag #YourCouncilDay.
Mr. Eugene Cummins, Chief Executive of Roscommon County Council says “The current crisis has highlighted the true nature of public service in communities across the country. The unique circumstances of Covid-19 prompted councils to innovate in how they provided both day-to-day services and additional supports to the public”.
Cathaoirleach, Cllr. Laurence Fallon says “Faced with the challenge of social distancing, and with many of their own staff working from home, local authorities brought novel solutions to the complex problems posed by the new realities of lockdown.
Across the country, thousands of public servants adopted new skills and devised innovative ways of delivering services to those who needed them most.
All local authorities established Community Support Programmes to co-ordinate a multi-agency response to deliver services while Covid-19 restrictions are in force.
Councils moved to support those faced with isolation, activating befriending services with regular phone calls, starting local radio shows and organising book and even musical instrument deliveries to combat loneliness.
We have seen live-streamed storytelling, virtual Zoom book clubs and online choirs supporting community spirits through dark days.”